What to do if you don't receive an email

We send you emails when you register an account or place an order.
If you do not receive the email, please check your spam folder.
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Please set your email address to allow receiving emails.
Then, please let us know through the contact form.
We will send you an email again.

This page explains the settings for each carrier.
If the problem persists, please check with the shop where you purchased the product.
If you are using a service other than those listed below, please contact the service operator.

>If you are using docomo, send the address to ~@docomo.ne.jp

>If you are using au, send the address to ~@ezweb.ne.jp

>If you are using Softbank, send it to ~@softbank.ne.jp

> If you are using Softbank, please use ~@i.softbank.jp (iPhone)